Getting started
Create an account
Sign up, confirm your email and secure your account.
You need an account to order and manage servers. It takes about a minute.
#Sign up
- Go to auth.rackvane.com/signup.
- Enter your email and a password of at least 8 characters. Passwords that have appeared in known data leaks are refused, so pick something unique.
- We email you a 6-digit code. Enter it to confirm your address. The code is valid for 10 minutes; you can ask for a new one after 30 seconds.
- Add your name and the game you play most, and you're in.
You can also sign up with Discord or Google. See Sign-in methods for how those accounts are linked.
Didn't get the code? Check your spam folder and make sure the address is spelled right. If it still doesn't arrive, open a ticket from another account or email us.
#Secure your account
Your account controls servers you pay for, so it's worth two more minutes:
- Turn on two-factor authentication with an authenticator app, and save the backup codes somewhere safe.
- Add a passkey to sign in with your fingerprint, face or device PIN instead of a password.
Both live in Account › Security. More in Security.
#Forgot your password?
Use Forgot password on the sign-in page. We email a code, you choose a new password, and every other device is signed out.
Still stuck? Our team reads every ticket and usually answers within a few hours.
Open a ticket